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Aurora, CO

Regional Director of Operations

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Regional Director of Operations

Location: Aurora, CO

Job Description

Regional Director of Operations
Century Park Associates - Mountain States Division

Position type: Full-time

Position Summary

The Regional Director of Operations is responsible for providing leadership and support in the assigned region to ensure the highest level of quality of care and resident services are being delivered, while supporting and assisting with the implementation of community policies and state regulations, in accordance with all laws, regulations, and Century Park standards. Reports to the Director of Operations.

Qualifications

Education/Licensure/Experience

  • Bachelor's degree from an accredited college or university in relevant field of study, or equivalent combination of education and experience required
  • Demonstrated success in senior housing or healthcare operations, with minimum three (3) years operational leadership experience in a multi-site, multi-state provider
  • Must have valid driver's license
  • Must have high level of interpersonal skills to handle sensitive and confidential situations and documentation, and interaction with others

Primary Job Responsibilities

Leadership

  • Demonstrates positive leadership and provides timely and consistent support to Executive Directors and community associates
  • Exemplifies and models the company Mission and Values of “people come first,” and utilizing a “servant leader” approach to training, support and development of others

Financial and Operations

  • Accountable for financial performance of assigned region (i.e., operating margin, census goals, budgeted revenue, expense goals)
  • Partners with Executive Directors to develop and implement operating budget
  • Assists in development and implementation of standardized operating policies and procedures

Sales and Marketing

  • Provides direction, vision and strategy to assist in achieving competitive advantage in senior living services in the area
  • Actively participates in sales and marketing events
  • Ensures each community maintains a positive image in the greater community as well as positive relationships with business leaders and referral sources

Talent Development

  • Trains, evaluates, supervises, supports, counsels and develops Executive Directors
  • Supports and monitors compliance with company's Talent policies (i.e., hiring, orientation, training, coaching, etc.)
  • Promotes staff retention ensuring staff turnover costs are minimized

Additional Requirements

  • Must be knowledgeable of procedures as well as laws, regulations, and guidelines pertaining to ALF/senior housing administration
  • Must be knowledgeable of multiple state ALF licensing requirements region-wide
  • Must demonstrate effective people skills with staff, residents, families, vendors, and community
  • Must be able to effectively communicate policies, procedures, regulations, and reports to staff, residents, families, visitors, government agencies and community
  • Must be able to read and interpret financial records and reports
  • Must have ability to plan, organize, develop, implement, and interpret programs, goals, objectives, policies, and procedures necessary for providing quality services and hospitality while maintaining regional operational goals
  • Must have excellent written and verbal communication skills
  • Must be willing and able to travel extensively
  • Must possess the ability to make independent decisions when circumstances warrant such action
  • Must be knowledgeable of administration practices and procedures as well as the laws, regulations, and guidelines governing the senior services industry
  • Must demonstrate proficient competency in all operational areas including but not limited to: leadership, financial, regulatory compliance, occupancy, resident rights, safety, and talent management
  • Maintains confidentiality of all proprietary and/or confidential information
  • Must understand and follow company policies including harassment and compliance procedures
  • Displays integrity and professionalism by adhering to Century Parks' Code of Ethics and completes all required compliance training
  • Must be proficient with Windows, Microsoft Office (Word, Excel, Powerpoint), and Outlook

Who We Are

At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our “people come first” approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards - happiness of heart and peace of mind.

Benefits of Joining our Team

  • Opportunity to partner with a high energy, dynamic and professional team in the growing senior housing industry
  • Continuing Education opportunities
  • Competitive compensation and a great benefit package including 401(k)
  • Paid time off and holidays
  • Medical, dental and vision insurance

 

(EOE/M/F/V/D)

LCAD 126495

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